Privacy Policy

This Privacy Policy applies to DSP Construction and Engineering Works (PVT) Ltd. ("DSP Controls", "we", "us", or "our"), including our website and related SCADA, BMS, IBMS, commissioning, software integration, and maintenance services.

By using our website or engaging our services, you acknowledge this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

1.1 Information you provide directly

• Name, company, job title, email address, phone number, and project inquiry details.
• Documents, drawings, schedules, and operational requirements submitted during project discussions.
• Communications you send to us by forms, email, phone, or support channels.

1.2 Information collected automatically

• IP address, browser type, device information, pages visited, and referrer information.
• Basic analytics and performance logs for security monitoring and website improvement.

1.3 Operational and technical project data

• During project delivery, we may process building-system data (for example: alarms, trends, controller logs, and performance metrics).
• We handle this data only as required to design, integrate, troubleshoot, commission, secure, and maintain systems.

2. How We Use Information

• Respond to inquiries, proposals, and service requests.
• Plan and deliver contracted services.
• Provide technical support, preventive maintenance, and incident response.
• Improve service quality, reliability, and cybersecurity posture.
• Meet contractual, legal, safety, and compliance obligations.
• Send relevant business communications (you may opt out of non-essential marketing messages).

3. Legal Basis for Processing

Depending on context, we process information based on one or more of the following: contractual necessity, legitimate business interests, legal obligations, and consent where required.

4. Sharing of Information

We do not sell personal information. We may share information with:

• Authorized employees and subcontractors who need access for project execution.
• Technology vendors and service providers (for hosting, support tools, analytics, backups, and cybersecurity functions).
• Regulators, legal authorities, or auditors where required by law or contract.
• Customers and project stakeholders as needed for approved project governance.

5. Data Security

We use technical and organizational controls designed for industrial automation environments, including role-based access controls, credential management, backup and recovery procedures, and security monitoring. No method of transmission or storage is guaranteed to be completely secure.

6. Data Retention

We keep information only for as long as needed for service delivery, contractual records, legal obligations, dispute resolution, and business continuity. Retention periods vary by data type and project requirements.

7. International Transfers

If data is transferred outside your country, we apply reasonable contractual and technical safeguards appropriate to the transfer.

8. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, or objection to certain processing. You may also request a copy of your personal data. To make a request, contact us using the details below.

9. Cookies and Similar Technologies

We may use cookies and similar technologies for essential website functions, analytics, and performance improvement. You can manage cookie preferences through browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

11. Contact Information

DSP Construction and Engineering Works (PVT) Ltd.
No 15, Cross Street, Kandy, Sri Lanka.
Phone: +94 81 20 62 841
Email: info@dspcontrols.lk

12. Policy Updates

We may update this Privacy Policy from time to time. The "Last updated" date above indicates the latest revision.

This Privacy Policy is provided for general information and does not constitute legal advice.